Terms & Conditions

Last updated: 12/22/2025

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Welcome to 1309tea. These Terms and Conditions (“Terms”) govern your access to and use of the 1309tea website, including any content, functionality, products, and services offered on or through our website (collectively, the “Site”), as well as any purchases you make from us.

By accessing, browsing, or using the Site, or by placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and our policies referenced herein. If you do not agree, you must not use the Site.

1309tea (“1309tea,” “we,” “us,” or “our”) is a specialty tea brand offering packaged tea blends and related products for personal use through online sales throughout the United States.

While our business operations and administrative headquarters are based in Florida, our products are sold and shipped to customers across the entire U.S. territory, subject to applicable shipping restrictions and carrier availability.

For questions about these Terms, contact: 📧 hello@1309tea.com

By using the Site, you represent and warrant that:

• You are at least 18 years old, or you are using the Site under the supervision of a parent/legal guardian; and

• You have the legal capacity to enter into a binding agreement; and

• You will comply with these Terms and all applicable laws and regulations.

We may refuse service, terminate accounts, or cancel orders if we reasonably believe you do not meet eligibility requirements.

All products are offered subject to availability. We may:

• Limit the quantities of products available for purchase (per person, per household, per order, or otherwise)

• Modify product formulas, ingredients, packaging, sizes, pricing, or descriptions at any time

• Discontinue any product without notice

• Refuse any order in whole or in part

Product descriptions, photos, and labels are provided for convenience and general informational purposes. Colors and presentation may vary by device, lighting, and manufacturing batch. We do not guarantee that any product description, image, or other content is accurate, complete, reliable, current, or error-free.

If you have allergies or sensitivities, you are solely responsible for reviewing ingredients and contacting us with questions before purchasing.

All prices are displayed in U.S. Dollars (USD) and may change at any time without notice. Taxes, shipping, handling, and other fees (if applicable) will be calculated and displayed during checkout.

You agree to provide accurate, complete, and up-to-date billing and payment information. By submitting payment, you represent and warrant that:

• You are authorized to use the selected payment method; and

• You authorize us (and our payment processors) to charge the total amount of your order, including taxes and shipping.

We are not responsible for bank fees, currency conversion fees, failed payments, chargebacks, or delays caused by your financial institution or payment provider.

Your order constitutes an offer to purchase. We may accept or reject your order at our sole discretion. An order is not considered accepted until we confirm it and/or ship the items.

We reserve the right to refuse, cancel, or limit orders for reasons including, but not limited to:

• Errors in pricing, promotions, product descriptions, or availability

• Suspected fraud, abuse, or unauthorized transactions

• Customer disputes, excessive returns, or chargeback history

• Shipping restrictions or address verification issues

If we cancel an order after payment is processed, we will issue a refund to the original payment method. We are not responsible for any additional costs incurred by you as a result of a cancellation (including travel, third-party expenses, or anticipated savings).

We sell and ship products throughout the United States via online orders placed on our Site.

Shipping Rates

Standard shipping is offered at a flat rate of $6.00 USD per order.

We may also offer free standard shipping on orders of $45.00 USD or more, before taxes, as a promotional offer.

Shipping rates, thresholds, promotions, and eligibility requirements are subject to change at any time without notice and may be modified, suspended, or terminated at our sole discretion.

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Delivery Estimates & Carrier Responsibility

Estimated delivery times are provided for convenience only and are not guaranteed. Once an order is transferred to the shipping carrier:

• Title and risk of loss pass to the customer, to the maximum extent permitted by law

• 1309 Tea is not responsible for delays, lost packages, carrier errors, weather disruptions, theft after delivery, or delivery failures caused by circumstances beyond our reasonable control 

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Shipping Restrictions & Accuracy

We reserve the right to:

• Restrict or refuse shipping to certain locations as required by law, carrier policies, or operational limitations

• Modify shipping methods or carriers without notice

You are solely responsible for providing accurate and complete shipping information. Orders returned due to incorrect or incomplete addresses may be reshipped at your expense or refunded minus shipping and handling fees, at our discretion.

Because our products are consumable food items, all sales are final unless required otherwise by applicable law.

We may consider replacements or refunds only if you receive:

• The wrong product; or

• A product that arrives materially damaged

To request a resolution, you must contact hello@1309tea.com within 7 days of delivery and include:

• Your order number

• Photos of the product and packaging

• A brief explanation of the issue

We may deny any request that does not meet these requirements, is submitted late, or appears abusive or fraudulent. If approved, refunds are issued to the original payment method only. Shipping fees are generally non-refundable unless required by law.

The Site and our products are provided for general informational and personal wellness purposes only. Nothing on the Site constitutes medical advice, diagnosis, treatment, or a substitute for professional healthcare.

Statements on this Site have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.

You acknowledge and agree that:

• Individual results may vary

• You are solely responsible for consulting a qualified healthcare provider before using our products, especially if you are pregnant, nursing, have a medical condition, take medications, or have allergies

• You assume all risks associated with using consumable products

To the maximum extent permitted by law, 1309tea disclaims any liability arising from your use or misuse of products, including adverse reactions, allergies, improper preparation, or failure to follow label instructions.

All Site content (including but not limited to text, product names, logos, graphics, designs, images, videos, and page layout) is owned by 1309tea or licensed to us and is protected by U.S. and international intellectual property laws.

You may view and use the Site for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, create derivative works, or exploit any portion of the Site without our prior written consent.

You agree not to:

• Use the Site for unlawful, abusive, deceptive, or harmful activities

• Attempt to interfere with Site security or functionality

• Upload or transmit viruses, malware, or harmful code

• Scrape, mine, reverse engineer, or exploit the Site or its content

• Submit false information, impersonate others, or misrepresent your identity

We may suspend or terminate access to the Site at any time, without notice, if we believe you violated these Terms or applicable law.

The Site may include links to or integrations with third-party websites, services, tools, or platforms, including but not limited to payment processors, shipping carriers, analytics providers, and social media platforms.

We do not control and are not responsible for the content, availability, security, accuracy, or practices of any third-party services. Your interactions with third parties are governed solely by their own terms and policies and are undertaken at your own risk.

To the maximum extent permitted by law, the Site, products, and services are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, whether express, implied, or statutory.

We disclaim all warranties, including but not limited to:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Accuracy, completeness, reliability, or availability of the Site or content

• That products will meet your expectations or achieve a particular result

We do not warrant that the Site will be uninterrupted, secure, error-free, or free from viruses or harmful components.